Terms & Conditions
Last updated: September 2026
These Terms and Conditions apply to purchases made through the Diznabi Care website. By placing an order with us, you agree to these Terms and Conditions.
1. About us
Diznabi Care products are manufactured and supplied by Diznabi Care Ltd.
Registered office: 1 Ridgeside Avenue, Brighton, England, BN1 8WD
Email: info@diznabicare.com
Website: www.diznabicare.com
Company registration number: 16360412
2. Our products
We make reasonable efforts to display and describe our products accurately. However, product colours, packaging and appearance may vary slightly from photographs displayed online.
Our cosmetic oils are intended for external cosmetic use only unless expressly stated otherwise. Customers should read the product label, ingredients, directions and warnings before use.
Where recommended on the product label, a patch test should be carried out before first use. Stop using a product if irritation or sensitivity occurs.
Product information on our website is provided for cosmetic and general informational purposes and is not intended to diagnose, treat, cure or prevent any medical condition.
3. Orders
When you place an order, you are making an offer to purchase the selected products.
After your order is submitted, you may receive an order acknowledgement. A contract between you and us is formed when we confirm acceptance of your order, normally by sending an order confirmation or dispatch confirmation.
We reserve the right to refuse or cancel an order where, for example:
- a product is unavailable;
- pricing or product information contains an obvious error;
- payment cannot be authorised;
- fraud or misuse is reasonably suspected; or
- we are unable to deliver to the address supplied.
If payment has already been taken for an order we cannot fulfil, we will refund the amount paid.
4. Prices and payment
All prices displayed on the website are in pounds sterling (£) unless stated otherwise.
The total price payable, including applicable taxes and delivery charges, will be shown before you complete your purchase.
Payment must be made using one of the payment methods shown at checkout.
5. Delivery
Available delivery options, charges and estimated delivery times will be shown during checkout.
We will make reasonable efforts to deliver within the estimated timeframe. Unless otherwise agreed, goods should normally be delivered within 30 days of the contract being made.
Please ensure that your delivery address is complete and accurate. We are not responsible for delays resulting from incorrect information supplied by the customer.
If your parcel appears damaged when delivered, please contact us as soon as reasonably possible and provide photographs where appropriate.
6. Your right to cancel an online order
If you are purchasing as a consumer, you will normally have the right to cancel your order without giving a reason within 14 days from the day you receive the goods.
To exercise this right, contact us clearly stating that you wish to cancel your order.
After notifying us, you normally have a further 14 days to return the goods.
7. Returns
Returned products should be appropriately packaged and returned with reasonable care.
You may be responsible for the direct cost of returning unwanted goods unless the product is faulty, damaged, incorrect, or we have agreed otherwise.
Because Diznabi Care products are personal cosmetic products, there may be circumstances where a return cannot be accepted after a hygiene seal has been broken where the statutory hygiene exception legally applies. This provision does not affect your rights where a product is faulty, damaged, unsafe or incorrectly supplied.
8. Refunds
Where you validly cancel an online order, we will refund sums due in accordance with applicable consumer law.
Where required, this includes the basic standard delivery charge paid on the original order. If you chose a more expensive delivery service, we are generally not required to refund the additional cost above the standard delivery option.
We may reduce a refund where legally permitted if goods have been handled beyond what would reasonably be necessary to inspect them.
Refunds will normally be made using the original payment method.
9. Faulty, damaged or incorrect products
Nothing in these Terms affects your statutory rights.
Under UK consumer law, goods must be:
- of satisfactory quality;
- fit for their intended purpose; and
- as described.
If you receive a faulty, damaged or incorrect product, please contact us with your order number and details of the issue.
Where required by law, we will provide an appropriate remedy, which may include replacement, repair or refund.
10. Cosmetic sensitivities and individual results
Skin and hair can respond differently to cosmetic ingredients. Individual results may vary.
Please review the full ingredient list before using a product, particularly if you have known sensitivities or allergies.
Customers should discontinue use if irritation occurs and seek appropriate professional advice where necessary.
Nothing in these Terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence or liability arising from faulty or unsafe goods. UK consumer contracts cannot lawfully exclude these fundamental responsibilities.
11. Product availability
All products are subject to availability.
We may change, discontinue or update products, packaging, formulations or prices from time to time. Any changes will not affect an order that has already been accepted unless required for legal or safety reasons and permitted by law.
12. Promotions and discount codes
Promotional codes are subject to any specific terms stated with the promotion.
Unless otherwise stated:
- discount codes cannot be exchanged for cash;
- only one promotional code may be used per order;
- codes must be used before their expiry date; and
- discounts may exclude certain products, delivery fees or other promotions.
Promotions will be presented transparently and will not affect your statutory rights.
13. Intellectual property
The Diznabi Care name, logo, product imagery, website design, text, graphics and other brand materials are owned by us or used with permission.
You may not reproduce, distribute, modify or commercially use our brand materials without prior written permission, except where permitted by law.
14. Website use
You agree not to misuse our website, attempt unauthorised access, introduce malicious software, interfere with website operation, or use the website for unlawful purposes.
We may suspend access where reasonably necessary to protect the website, customers or our business.
15. Third-party links
Our website may contain links to third-party websites.
We are not responsible for the content, availability or privacy practices of independent third-party websites.
16. Privacy
Personal information collected through our website will be handled in accordance with our Privacy Policy and applicable data-protection law.
Our Privacy Policy is available separately from these Terms. Cookie preferences can be managed from the footer of this website.
17. Changes to these Terms
We may update these Terms from time to time.
The terms applicable to your purchase will normally be those in force when you place your order.
18. Governing law
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the UK, you may also benefit from mandatory consumer protections applicable where you live.
Nothing in these Terms limits any rights you have under applicable consumer law.
19. Contact us
For questions about an order, return, refund or these Terms, please contact:
Diznabi Care
Email: info@diznabicare.com
Address: 1 Ridgeside Avenue, Brighton, England, BN1 8WD
Website: www.diznabicare.com